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The most cost-effective Contact centre software available is called Oricoms.
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Interactive Voice Response
You may control your voice menus and call flows using IVR system software's user-friendly internet interface. Orisys' hosted IVR system, which is managed in the cloud, enables you to build multi-level IVR menus and route calls to queues, groups, users, voicemail, or external phone numbers. Cloud IVR, call logs, call recordings, and much more are all accessible via a single online interface.
Automatic Call Distribution
With flexible and reliable Oricoms, route calls to the agents who can handle them the fastest. ACD, also referred to as Automatic Call Distributor, is a telephony programme that receives calls and directs them according to pre-established routing criteria to the best agent, team, or IVR that is available. The way inbound calls are handled and directed by the ACD system is determined by rules-based routing strategy.
Real-time Reporting & Analytics
Analyse Call Center Management & Agent Performance reports to track Contact Center Productivity. Call centre analytics is the process of gathering and analysing customer data to discover insightful information about the effectiveness of your Company's service. With the use of expert reports and interactive dashboards, call centre analytics is the process of monitoring pertinent contact centre data to find insights that will improve customer service and increase satisfaction.
Campaign Management System
Contact centre campaigns are targeted initiatives that produce commercial outcomes. Agents either increase incoming calls by advertising or make aggressive outbound sales calls. Contact centre campaigns can help you achieve important company objectives like higher client sales, better customer service, or efficient resource use.
Omnichannel routing
A company communicating with its clients through several service channels is said to be omnichannel. Supported channels now include techniques like email, chat, text messaging (SMS), and social media in addition to traditional inbound calls. Contact centres utilise omnichannel routing to handle the complexity of managing contacts from many media.
Call Recording Systems
All customer conversations can be recorded by call centres using recording equipment. This is useful if a manager or agent needs to review a call's events. Calls as well as any other contacts related to the conversation, such as emails and chat sessions, can be recorded by more sophisticated recording systems. A contact centre manager can intercept an off-script or unusual conversation and offer on-demand instruction - thanks to the possibility of historical or real-time call recording.Contact Centre Implementation
Orisys UK has contact centers for sales, marketing, and lead generation. These days, there’s no dearth of BPO companies but the Orisys UK is constantly working towards creating a unique identity among BPO companies. In this era of cut-throat competition, any organization can not completely rely on the traditional methods of business which may appear to be ineffective or they may result in a poor return on investment (ROI). So, there’s a need to look for various methods of lead generation so as to accelerate marketing and improve sales. Dynamic trend of the market leads to a change in the expectation of the customers. This urges to focus on the potential customers. Our company generates leads through various ways such as websites, phone numbers, email IDs, or other social media to aid in business growth.It is easy to integrate a cloud platform into any existing system and it helps in providing a deeper insight into everyday customer conversations.
By implementing a Contact-Centre Solution, you will be able to redirect your capital expenditure to other priority areas, since it requires zero infrastructure.
It facilitates recording and tracking of conversations between the agents and customers. This can be a greater asset for insight gaining and later analysis.
The process of installation and activation is really simple. The smart plug-n-play solution makes integration with the existing CRM a cakewalk.
It forwards all customer calls to the mobile number of agents as well as landlines to be able to manage business calls from anywhere and at any time.
When the number of calls of customers is high, it generally becomes a little challenging to handle. Orisys has come up with a unique solution for this problem. It has enhanced the experience of callers through regional greetings, customized hold music, and skill-based agent routing.
This has cut down additional expenses by saving bandwidth, the cost to drive quality customer engagement experiences, etc.
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