Case study – Oricoms ROI for retail sector.

Human resources are now much costly and many of the organisations are looking for reducing the operational cost without compromising the quality of the results

One of our customers was using a conventional phone system to collect the customer feedback. Once we told them that we can provide a better solution. But the client was sceptical about what benefits we can bring to them. ?

Scenario

Before

They were using the conventional contact centre and they were having 10 contact centre resources to make the outbound calls, Maths is follows

10 Resources X 50 Calls per day = 500 Call per day

500 Calls X 25 days in a month = 12,500 Calls per month

After implementation

1 resource could 150 calls with the help of our product

10 Resource x 150 Calls per day ie = 1500 Calls per day

1500 Calls X 25 days in a month ie, 37,500 Calls per month

ROI

They are saving 20 resource salary in a month ie , 1200 £ x 20 =24,000£ Per Month

Monthly they are saving 24,000 £ and year they are saving 288000£

This is the ROI we brought in. It’s only a matter of the right technology at the right place.